IT SupportVertigo Solutions - Curing your IT Headache
At Vertigo, we know that our clients want maximum performance for the lowest cost. So with this in mind, we will create a support package to suit your exact needs. Our highly experienced staff will help you get exactly what you need from a Vertigo support contract.
All inclusive contracts
For one monthly fee you can have the piece of mind that there will be no unforeseen costs incurred due to issues with your IT equipment.
Unlimited helpdesk calls
Our clients can call the Vertigo help desk for first line support. Many problems can be quickly fixed over the phone.
Remote support
Our clients benefit from remote support* on their laptops, workstations and servers. We use a secure and reliable remote access program, which enables our engineers to see exactly what your seeing on your device and take over the reigns should we need to. Clients must have a connection to the internet to take advantage of our remote support.
Onsite support
If a problem cannot be fixed over the phone or remotely we can send one of our highly skilled engineers out to resolve the problem and if you have chosen on site visits in your monthly support contract it won't cost you a penny.
Guaranteed response time
All our clients benefit from a maximum response time of 4 hours from the time they report a problem, however in most cases your problem will be logged and fixed in a fraction of this time. If you require instant response times, these can be added to your contract.
Proactive support
This can be scheduled in advance on a monthly or weekly basis. We visit your premises and give all devices a thorough health check this will reduce the risk of problems occurring in the future. For no extra charge we make sure your daily backups are running correctly and test them once a month to make sure your data is as safe as possible.
Live server monitoring
We monitor your network 24/7, so we will know there is a problem before you do.
Pay as you go support
We can offer emergency support to businesses who do not have a contract, please call us on 01772 780 722 and we will endeavor to help you as quickly as possible.
Disaster recovery
Here at vertigo solutions we have disaster recovery plans in place for all our clients with servers.
These plans reduce the disruption and risk of data loss if a server failure occurs; pro active support can also prevent a server failure happening at all.